The Debugging Guide

Before OPENING A SUPPORT TICKET, please read through the following debugging guide thoroughly.

To help us provide you with the most efficient and expedient support, please read this entire article, and follow each step. Most issues can be resolved or at least located (plugin conflict, theme issue) by following through these steps.

1. Temporarily switch from your current theme to the Storefront theme.

It’s free. wp-admin > Themes > Add New, type Storefront, and install/activate.  You can also download Storefront here: https://wordpress.org/themes/storefront/   Storefront is written by WooCommerce and is a 100% guaranteed WooCommerce compatible theme.  If after testing with Storefront the issue is not present, it is likely your theme that is causing the issue.

2. Have you tested with ONLY WC Vendors, (WC Vendors Pro) and WooCommerce active?

Disable all plugins except WooCommerce and WC Vendors (and WC Vendors Pro if you have a license).  Test to see if your issue is resolved. If it is, there’s a poorly written plugin causing a compatibility issue. Re-activate plugins one-by-one, testing after each new activation, to find the culprit.

3.  Make sure you are running the latest version of WordPress, WooCommerce, and WC Vendors.
4. Check your WooCommerce System Status.

wp-admin > WooCommerce > Status    Anything with an X, or the color red needs to be addressed.  Fix  these issues before asking for support from us. Many times we login to a member’s site, find a problem on this page, and fixing it resolves every issue.

5. Check for answers on our Documentation Pages

We provide articles on common customization tips, user guides for WC Vendors and our other plugins, as well as other helpful tips and articles.

6. Have you checked all of the WC Vendors settings?

wp-admin > WooCommerce > WC Vendors  Be sure to review your settings and understand what each option provides, and if you have each setting properly configured.

7. Are you asking for assistance with Custom coding?

At WC Vendors we are very busy adding features to our plugins to continually improve our products, working to fix bugs, and supporting our plugins and 20k + active users.  As such, we presently do not provide custom development for our plugins.  If you’re looking for help custom developing your site, we recommend http://codeable.io as many of their developers are specially qualified to work on WC Vendors and and WooCommerce.

8. Have you searched for answers on Google?

Many times, if you search through Google, you’ll find your answer- or at least something that will help lead you to your answer. A lot of questions are WooCommerce questions, not WC Vendors questions- so keep that in mind when you perform your searches.

We’re here to support you, so thanks for taking the time to read this quick guide to ensure that any issues can be resolved as quickly and efficiently as possible.

Still need help? OPEN A SUPPORT TICKET and we will assist you.

Updated on December 3, 2017

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